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userg4brAh7gv6
Asteroid

Samsung Q70R TV turns on by itself

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I just bought a Samsung Q70R QLED TV and on the second day it turned on by itself after being turned off for ~2 minutes. It did it again today.

 

I see that this is a recurring issue for several models. Can someone from Samsung please contact me so I can get this figured out?

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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The TV will only power on by itself when HDMI-CEC or Anynet+ is enabled and a connected device is sending a signal to the TV. The TV receives this signal and powers on. Most likely culprits are a cable box or satellite box, but can also happen with connected sound systems or blu-ray players. 


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53 REPLIES 53
Honored Contributor

Re: Samsung Q70R TV turns on by itself

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Can I have your full model code?

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userg4brAh7gv6
Asteroid

Re: Samsung Q70R TV turns on by itself

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QN55Q70RAFXZA

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R TV turns on by itself

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What devices are connected to the television? Please go to Settings>Support>Contact Samsung and provide the current software version.

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userg4brAh7gv6
Asteroid

Re: Samsung Q70R TV turns on by itself

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Software Version:

T-MSMAKUC-1067.0, B0930800/070104, BT-S

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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user68U5PhxuI6
Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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I have the same tv and having same problem. The past 2 nights before bed I turned the tv off. About 30 seconds - 1 minute later the tv turned back on by itself. I then turned it off again and it stayed off. No idea what the problem is. The tv is only 5 days old! Have updated to the latest software on the tv. 

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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What is the current software of your unit?

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user68U5PhxuI6
Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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Software T-MSMAKUC-1315.4, B0970101/070104, BT - S

 

I also noticed when it comes back on 30 seconds or so after turning on, that the QLED Samsung logo pops up.  It's as if when I turn on the TV, it's doing a full system restart and coming back on.  Only seems to be doing this late at night.  Doesn't seem to come back on when turn off during the day.  

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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Do you have CEC anynet+ turned on?

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