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Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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Yes I do.  I need the anynet+ turned on in order for the soundbar/cable to be controlled by tv remote etc. from what I understand? 

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Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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Replying to SamsungGill - I have cable box ran to HDMI 3 on tv (tried HDMI 1 with same issue).  I have xbox one x ran from HDMI to HDMI in on Q70 soundbar.  HDMI ARC from Soundbar to HDMI 4 (ARC) on Q70 tv. 

 

Re: Samsung Q70R TV turns on by itself

What other devices are connected to the television and soundbar? 

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R TV turns on by itself

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Does this occur if you disconnect the cable box? It is likely the cable box sending a signal to it that is causing it to turn on. 

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Asteroid

Re: Samsung Q70R TV turns on by itself

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This is exactly what I have on my Q60R I just bought 10 days ago. The problem is that when the tv is turned on by itself (or by even sometimes by me) Samsung Logo shows and because of that the Latest Running App (Netflix.. Apple Tv..etc) is lost and the tv open to HDMI source! I have 4 days to return it and request a refund. Is there a fix please? anynet+ is off. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R TV turns on by itself

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What is the current software/firmware version the TV is running?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Samsung Q70R TV turns on by itself

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Resetting to factory settings solved the problem for me. 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R TV turns on by itself

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What other devices are connected to the television and soundbar? 

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Constellation

Re: Samsung Q70R TV turns on by itself

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This same thing is happening with our new TV and it's not okay. We've left the house and come home to the TV on a random program that is not appropriate for our 7-year-old son. We have nothing connected to the TV, only the wifi.

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Community Manager
Community Manager

Re: Samsung Q70R TV turns on by itself

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I'm sorry to hear this @MaryJPS0617! Please send me a private message, and I'll be happy to look into your case further. You can send me a message by clicking here.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Samsung Q70R TV turns on by itself

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Has anyone solved this yet?? Just purchase a Q70R and it has turned itself on a couple of times already.

This set is only 6 days old, what gives.

 

Thaxns

 

DJ

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