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Constellation

Re: Samsung Q70R TV turns on by itself

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My QE49Q70R recently started turning itself on when I replaced my Sonos beam with a Sonos Arc. Reverting back to the beam makes the problem go away.  https://en.community.sonos.com/home-theater-228993/sonos-arc-wakes-up-my-samsung-qe49q70r-6843778?po...

 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R TV turns on by itself

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We only support US models here, so to receive assistance with your device, please visit: http://www.samsung.com/visitcountry Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Samsung Q70R TV turns on by itself

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@SamsungJam wrote:

We only support US models here, so to receive assistance with your device, please visit: http://www.samsung.com/visitcountry Thanks!


Thanks for your response. To be honest I wasn't expecting much in the way of a response but was more hoping to see if the rest of the community had ideas and maybe contribute overall to finding a solution.

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Constellation

Re: Samsung Q70R TV turns on by itself

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After weeks of troubleshooting, trying every fix under the sun, I confirmed that It's the smart remote. A replacement remote from Samsung worked for about a month before it started happening again. Ultimately I reset my TV with the smart remote's batteries removed, and now use the "dumb" remote. No turning itself on, and no TV asking to pair smart remote. Annoying, but ultimately works. 

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Constellation

Re: Samsung Q70R TV turns on by itself

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GhostOfJericho - thanks. That was the answer for me. So that makes at least 2 of us.

and thank all y'all for your comments.

I bought a UN58TU0007FXZA new 04/28/2020.

2 days ago this started happening to my TV.

 

On\off loop.  When I could finally get to the settings, (after unplugging the power, waiting a bit then plugging back in) I would have to re-register my devices.

 

I stripped off all devices except the comcast cable box.

I shut down wi-fi so the TV was not "online".

 

I went thru the Samsung recommendations...nada.

I have a warranty in-house service call for tomorrow morning.

 

Having gone thru all these comments, I zeroed in on the Samsung remote.

 

I took the batteries out of the Samsung remote.

I programmed the Comcast remote for a Samsung TV.

It works so far (it's only been about 30 minutes).

The on\off loop stopped.

I turned the TV on\off a number of times...no problems.

I can access the TV settings from the Comcast remote.

I can access Netflix etc...from the Comcast remote.

I can access all the TV's functionality from the Comcast remote.

 

I am not saying this the "THE" solution, but it is the solution for me. 

Adios the Samsung remote. Be sure to take the batteries out.

Buy a generic remote. (or use your cable provided remote)

Program it with a Samsung TV code.

What have you got to lose? 

 

Again, thank you all for helping me zero in on this.

If all goes well for the rest of the night, I will cancel the service call.

 

I do ask that if you try this, report back to this comment whether it worked or not.

 

Based on the response, we may be able to convince Samsung what the actual problem might be.

 

Thanx again.

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Constellation

Re: Samsung Q70R TV turns on by itself

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HOLD ALL BETS !!!!!

 

There is a review.

 

"My" solution lasted about an hour....then back to on\off loop.

 

Sorry for giving false hope, but it sure looked promising. 

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Constellation

Re: Samsung Q70R TV turns on by itself

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A Samsung authorized dealer has had my TV since 07/07/2020.

They just now delivered it - 07/20/2020 @ 15:45.


They show 3 replacement parts.

1.  BN94-15314X - MAIN (Main Board)

2. BN44-01054C - PWR (Power Supply/LED Board)

3. BN95-06374A - PANEL (LCD/LED Display Panel - new screen)

 

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Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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Forget about having Samsung quality support, they just do not care about their customers... Never buy again. 

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Constellation

QN55Q7FAMFXZA

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I have had my Qled tv now almost 3 years and it has constantly rebooted itself a lot. But now it is rebooting itself every 5 minutes or even faster. I have called the geek squad before and have had to reset the tv to factory settings and it sorta helped now it is not helping. I like my tv but im at my wits end with it. Any help with this known problem with these tv's would be greatly appreciated.

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Constellation

Re: QN55Q7FAMFXZA

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So after 10 pages, there is no solution to this issue? What they are suggesting is not a solution. TV should work as designed. If not, they need to recall or issue refunds.

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