Hello Samsung community,
I recently purchased a 2019 Samsung Q70R 55" television, I had immediately noticed there is unnecessary green colors on the picture. For example, while watching a movie, a woman is wearing a green hat, and when the screen shows her, her blonde hair is also green. Also during another movie there was a snowy mountain that was green at parts.
I have seen this on both my cable and apple tv, which are hooked up with different hdmi cables. I have tried many different settings. I am hoping I can find a fix here. PLEASE help!!
Thank you for all your help,
I'm sorry to hear that, could I have your full model number? And pictures of the symptoms you are experiencing?
Keep me updated!
Does this happen with using apps directly off the TV? Have you tried a factory reset on the TV?
A factory reset may just be what you need. If this still occurs afterward, we can look into other possible options.
Thank you SamsungLarry,
I guess I will try this option, I was just curious, being that I saw the problem happen right after hooking up the tv and before I even changed any of the tv settings. Would the factory reset put the settings back to the out of box settings, or will it change everything?