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Not-Amused
Asteroid

Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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The problem I have a Xbox One X and a Samsung 4K HDR TV QN55Q6FNAFXZA, the problem started after firmware 1260.8 TV restarts randomly anywhere from 30 min to 10hrs, sometimes it would happen 5 times in 10hrs of gaming.

It never happened on original firmware 1153 when TV was unboxed. Only happens on gaming, not watching TV or Roku Box, turned game mode to on instead of automatic, TV is on 4K and HDR, Xbox setting set the same way.

I have also checked that no autopower off or sleep timer is on.  Even with the firmware 1270.6. (came out last week on website AUG 07,2019)

I have switched inputs and cables. Reset the TV to factory.

I am on the Delta Xbox insider program and update frequently.

My theory is the Freesync and HDR setting on TV it is erroring out and crashing the TV, thus restarting. I have yet to test this theory because of playing without Freesync & HDR is painful.

My other theory is a the TV OS process is crashing restarting the TV. There has to be a way to look at logs on TV, since it is a form of Linux os.

I don't think its a heat issue. since TV is normal temp.

 The QLED Q6 TV doesn't have a One Connect Box. (so no One Connect Optical cable fix)

(NU7400, NU7500, NU8000, NU8500, NU9000, Q6F, Q7F, Q7C, Q8F, Q9F ) all use same firmware

1 SOLUTION

Accepted Solutions
ReedoGeo
Constellation

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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I have a UN65NU8000FXZA that reboots when watching Vudu through an Xbox, but only about once a day. I am not sure where freesync even is on the TV to disable it, or if there is a newer firmware version. It says its up to date with version 1270.  its not too bad since its only about once a day, but still is not right.

 

Thanks!

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16 REPLIES 16
Tygeezy
Asteroid

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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Are you using Freesync?

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user7nBBnkUIjT
Asteroid

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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i have the same issue with my qled q8fn55. bought it february and everthing was fine till two months ago. my xbox one x and ps4 pro both have tv restart during gameplay. i have factory reset the tv, deleted xbox in universal remote, got a new samsung tv remote, turned off hdmiec, turned off mobile device turn on, etc. anything i can do to fix it i have tried twice with no luck. 

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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@Not-Amused  There is a newer software version available, it can be found here: Link

 

@user7nBBnkUIjT  What is the current software version on the television?

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Not-Amused
Asteroid

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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You obviously are either a bot, or didn’t read the post. 

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

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I missed the second firmware update and only saw the first. Have you set up service for the issue?

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user7nBBnkUIjT
Asteroid

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

JUMP TO SOLUTION

my software is up to date and i wouldnt call an August patch new either

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ReedoGeo
Constellation

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

JUMP TO SOLUTION

I have a UN65NU8000FXZA that reboots when watching Vudu through an Xbox, but only about once a day. I am not sure where freesync even is on the TV to disable it, or if there is a newer firmware version. It says its up to date with version 1270.  its not too bad since its only about once a day, but still is not right.

 

Thanks!

View solution in original post

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useruiarpqdFCp
Constellation

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

JUMP TO SOLUTION

This tv is sapose to update itself but you periodically have to get on the tv website and under firmware check the version with the version on the about section of the tv under firmware.

 

To update the tv using a usb thumb drive download the firmware and extract it onto the thumb drive with nothing else on the drive, then plug it into the usb on the back of the tv, i use the one called 5+ HDD port.

 

Then go to update tv in the settings and update by usb when asked too then let it search the usb drive and it will aout confirm with you to update the tv so click yes with the remote and let it do it's thing and the tv will restart on it's own when finished with the upgrade.

 

Btw... fat32 i think is the recammended format option of the usb drive, ntfs may work but i can't confirm this myself because i have not tryed.

 

I do know you will want a 4gb atleast thumb drive to be sure you have enough space for the upgrade.

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Not-Amused
Asteroid

Re: Samsung QLED 4K HDR TV QN55Q6FNAFXZA restarts TV randomly when playing XBOX One X

JUMP TO SOLUTION

@user7nBBnkUIjT wrote:

i have the same issue with my qled q8fn55. bought it february and everthing was fine till two months ago. my xbox one x and ps4 pro both have tv restart during gameplay. i have factory reset the tv, deleted xbox in universal remote, got a new samsung tv remote, turned off hdmiec, turned off mobile device turn on, etc. anything i can do to fix it i have tried twice with no luck. 


 

The consensus with your TV is a bad One Connect cable.

The work around for everyone if you still have the problem is turn off freesync.

 

Why buy a TV that advertised freesync and not be able to use it?

 

My personal feeling is Samsung don’t care.

They have your money.


 

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