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Samsung QLED 65’’ Constant Restarting, Blinking Red light on remote and bottom of TV

(Topic created on: 10/18/20 10:31 AM)
userDv9n7YV1sY
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I purchased our TV almost two years ago. A couple months ago it started turning off and on by its self randomly (not very often) it's slowly worsened over the last few months. It's now to the point to where after turning on and off about 6 times within a two minute period it will no longer turn on until it's unplugged and plugged back in. Only to do the same thing again. I've done research on this issue and it seems it's a very common issue.... considering the TV was over $2,000.00 and it's not even two years old. This is very upsetting... Has anyone found a fix for this issue?

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SamsungJustin
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Hello, I'm so sorry to hear about the trouble. 

 

First I would recommend if you're able to have the television powered on for a period of time, to make sure that you have the latest version of Software. Check the software on your unit by going to menu> Support> Software Update

 

If your software is up to date, the next step would be to try a factory reset of the television.

https://www.samsung.com/us/support/answer/ANS00077524/

 

If you're not able to update the software or perform the reset due to the power coming on and off, the next step you can take is to try to plug your television directly into a wall outlet, bypassing any power strips or power savers that you may have to see if there's a voltage issue. In my personal experience, I had a television, and it kept going DIM on the screen and sometimes would restart and I couldn't understand why, come to find out my power strip had given out on me, and I had to replace it. Don't forget about those small things :) 

 

Next, you can check to make sure as @user3jFXTgpJ2k was saying that you don't have any damage done to your power cable, if you have any issues with the cable itself, you may need a replacement. I would recommend purchasing a Samsung power cord if you need to replace this, You can find one at http://www.samsungparts.com

 

If none of the troubleshooting above didn't help, the unit would require a technician to take a look an evaluate with television.

 

If you unit is within the one year warranty, please reach out to via one of the following methods referencing Conversation ID, 34700841: 

 

If your unit is out of warranty, you can utilized the following link to locate local service centers that are authorized to work on Samsung products in your area by visiting the following site, http://www.samsung.com/us/support/service/location

 

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user3jFXTgpJ2k
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This may sound a little crazy, I have an older samsung that was doing the same thing I saw a post about replacing the power cord. I picked up a 6$ cord in walmart and that ended my problem. Its only 6$ give it a try.
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Solution
SamsungJustin
Community Manager
Community Manager
Options
Qled and Frame

Hello, I'm so sorry to hear about the trouble. 

 

First I would recommend if you're able to have the television powered on for a period of time, to make sure that you have the latest version of Software. Check the software on your unit by going to menu> Support> Software Update

 

If your software is up to date, the next step would be to try a factory reset of the television.

https://www.samsung.com/us/support/answer/ANS00077524/

 

If you're not able to update the software or perform the reset due to the power coming on and off, the next step you can take is to try to plug your television directly into a wall outlet, bypassing any power strips or power savers that you may have to see if there's a voltage issue. In my personal experience, I had a television, and it kept going DIM on the screen and sometimes would restart and I couldn't understand why, come to find out my power strip had given out on me, and I had to replace it. Don't forget about those small things :) 

 

Next, you can check to make sure as @user3jFXTgpJ2k was saying that you don't have any damage done to your power cable, if you have any issues with the cable itself, you may need a replacement. I would recommend purchasing a Samsung power cord if you need to replace this, You can find one at http://www.samsungparts.com

 

If none of the troubleshooting above didn't help, the unit would require a technician to take a look an evaluate with television.

 

If you unit is within the one year warranty, please reach out to via one of the following methods referencing Conversation ID, 34700841: 

 

If your unit is out of warranty, you can utilized the following link to locate local service centers that are authorized to work on Samsung products in your area by visiting the following site, http://www.samsung.com/us/support/service/location

 

View solution in context

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