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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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userBjRHdVLRI6, I see that a ticket has been set up to send a remote out. Please keep us posted once you receive the remote. 

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userBjRHdVLRI6
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Ok thanks for quick response about remote, if it does not work to resolve on/off issue.  Will someone send me a new fiber cable as others are seeing to be the fix to this?

 

Thanks again

 

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Can't make any guarantees, but I don't see that being an issue at all. Keep us updated!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userBjRHdVLRI6
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Those folks that had issue with qled rebooting on/ off constantly.  I suffered with this for 2wks and felt the pain others have expressed.   Today Something happened where the HDR was automatically turned off and tv went back to working normally without reboot.  It seems our trouble may have been a software issue . 

 

So this is good news, experience d on my side .  Please comment if your experience was same.  

 

I am not out of the woods yet though as

I do have a new issue of connecting remote and some of my devices hdmi, so I hope the Samsung team continues to look at this issue while they send out improvements .  

 

Must say though, the Samsung team must do better on providing customer notifications to any software pushes.  

 

For my case, still need the replacement remote, as it is lagging and having trouble connecting . 

 

Thanks

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userBjRHdVLRI6
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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TV purchased in Nov..... worked great until end of Jan.  then off/on rebooting started going on for over a month.  TV was having issues, then magically cleared itself and worked well.   Received the new remote.  TV continued to work great.  seemed like problem of off/on rebooting  was fixed only lasted  for about a week, then went back into the same condition.  this is terrible and very frustrating.  Called and scheduled with geek squad.  see what they can do.  I am done with this anchor.

 

Please send me address for return of the older remote. no instructions were in package of shipment

userBjRHdVLRI6,    

Here is my transaction number with Samsung tech team 

5120182592

 

 

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userBjRHdVLRI6
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Best buy geek squad replaced one connect cable, mentioned it is becoming common fix. Occasionally they replace hub box too. So far so good. Will post again if condition changes.

Message to moderators. Please help provide address for return of remote control unit. Thanks
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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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We're glad that you're up and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userBjRHdVLRI6
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Issue is back, but now it is not rebooting, I am seeing the color spectrum flash on the screen. Happens several time intervals shortly after start up

Another call into geek squad to analyze the issue.
Moderators, still asking for an address to return old remote that was replaced. Please look into this and help.
Thanks
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Black Hole

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Do you have a previous ticket number I can look into? 

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userBjRHdVLRI6
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Here is my transaction number with Samsung tech team
5120182592

Thanks
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