Hey @userIATxRwmagJ. I would like to see what I may be able to do here. Could you provide your serial number via a private message? http://bit.ly/2ihPL97
My 5 mth old QLed 65 is turning on by itself....at first I thought i was losing my mind forgetting to shut off the TV...I came down from overnight to find it on. I came home in the afternoon to find it turned on.....what can I do about this problem??????
If your television is powering off/on all on it's own, and the remote is not responding, there are a few steps to test.
First, test unplugging the television for about 5 min. Power it back on and test for the same powercycle.
Second, if this doesn't affect anything and the unit is plugged into a surge protector; test plugging the unit into the wall directly. Test for the same powercycle.
Next, test powering on the TV without the One Connect Box connected. (If the TV does not powercycle without the OCB connected, then a new OCB box would be needed. For some 2018 models, the OCB cable is replaced rather than the box itself.)
If none of the above steps are successful, then repairs are recommended.
To look into getting a new OCB/Cable or to set up repairs, you can message any of the mods directly at the below links with the below information:
Best Contact Number:
Alternate Telephone NumberIf Available)
Place of Purchase:
If we use the troubleshooting process you described and determine the oneconnectbox is bad will contacting the mod get us a replacement or we have to go through mod to schedule someone to come out to look at the TV while a $3000 useless TV sits unusable for weeks waiting on repair person to approve oneconnect box?
Please see the accepted solution, reaching out will allow us to look into what the unit qualifies for so that we can provide you with options. I make no guarantees for what options may or may not be available.