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Cosmic Ray

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Any update from Samsung on this issue?  Any fix release yet or being worked on?

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Honored Contributor

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Please see the accepted solution, reaching out will allow us to look into what the unit qualifies for so that we can provide you with options. I make no guarantees for what options may or may not be available. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Do the 2018 models have the same issue? Or has it been fixed with 2018 oneconnect box? If fixed should ibuy 2018 model?

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Just bought 1 month ago the 2018 QN65Q7FN and having same issue with it, going On and Off. I am surprised this problem been there for so long and Samsung has not fixed it. 

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I "fixed" it with a wireless plug connected to my alexa not ideal but stops it going on if its not powered up

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I just bought a 55” Q7FN 2018 model today - and after just 2 episodes on Netflix the tv made this turn on/off loop thing. I unplugged in after trying several things and this seemed to work for another episode.. if the tv does this thing one more time I’ll go and get my money back. Sad since it’s a great TV.. maybe I’ll get a OLED instead 

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Update: it does this infitie loop every time I turn it off and then turn it on again... only thing that seems to work is unplugging the connect box from the power outlet and then plugging it back in again.. 

 

My old Samsung tv is nearly 10 years old and I’ve never had a problem with it.. I don’t even have my new Q7FN for a day and already I’m faced with this dilemma of a situation.. I really hope we soon get a definitive answer so this infinite loop problem gets solved or else I’ll have to return it before my 30 day return periode ends

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I have my TV for just over a month now and i started getting these boot loops . Reset all settings and unplugged everything but the main fiber cable and did the whole setup process again . Even changed the batteroba in the remote because I thought the freezing was due to the remote not functioning. Wasn't that . Now I'm stuck In the setup process . Cannot complete it , freezes and reboots . Took out the fiber cable and it doesnt reboot anymore . Glad I didn't mount this TV . Q7f 55 (2017 model) . Man I loved this TV . Just broke my heart to have to go through the mission of returning it . 

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Galaxy

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Have same tv for a year no issues with tv turning on and off so far but do get occasional white,green and red Flashes. Have you noticed with yours?

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Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I’ve had my qled 55 exchanged 3 times and now a new oc box and cable and I still am having on off problems.  It is a defective product.   Time for a class action lawsuit.   

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