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Galaxy

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Have same tv for a year no issues with tv turning on and off so far but do get occasional white,green and red Flashes. Have you noticed with yours?

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Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I’ve had my qled 55 exchanged 3 times and now a new oc box and cable and I still am having on off problems.  It is a defective product.   Time for a class action lawsuit.   

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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This issue is NOT solved/fixed.

I bought a brand new Samsung QE55Q9F (2018) - QLED TV in Belgium, Europe:

  • Box was factory sealed
  • TV was installed correctly
  • TV ran firmware 1153
  • OneConnect cable had no visible defects or kinks

The TV turns on, works for 20 seconds or so and reboots indefinitely.

https://youtu.be/GxDSHE3X57w

After switching off the TV it will power on spontaneously.

The thing is essentially DOA. Very dissapointing given that, judging from this thread, this is a very common theme and these TV's cost so much.

Buyer beware...

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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@SamsungJam could you please acknowledge that this issue still persists?

 

This is my q9f:

 

https://youtu.be/GxDSHE3X57w

 

This is another user with a q7f:

 

https://youtu.be/dGSArtDNt7U

 

This issue is not fixed and it is about time Samsung provides a genuine solution given how much these things cost.

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Bought this TV 30 days ago and within a couple of days it started to restart itself after displaying some weird images. This is happening every day and not a...
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Asteroid

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I had this issue with 65” Q7FN. It’s worth a try to unplug the antenna cable. I changed my old cheap cable (which worked ok with previous tv) to a new one and to my surpise that fixed it! Most likely won’t help everyone.

 

I still can’t recommend keeping the tv until they fix the issues with local dimming (or at least let people switch it off).

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I have Q9FN just bought in late April its shutting down randomly, I was watching Netflix and also while playing GOD OF WAR on ps4. I need this fixed asap. I did not pay $3,800

 

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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userBjQrkymvYO, please send us a private message with the full model code and serial number: Link

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Its starting to happen to my 65 Q8FN! L was advised by Samsung to disconnect the tv while turned on for 30sec. Them plug in. It seems to be an issue with the new firmware 1057. Thats  when i started noticing the problem. 

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Can someone please verify? I just noticed that when watching Jessice Jones on Netflix, second season episod 2 at exactly 1:48, my 65QFN re starts. Does not happen on any other Movie or show. At least not yet. If i skip past this time I have no issues. 

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Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Almost forgot. Im watching in hdr. 

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