Thanks for replying. I haven’t had any issues so far. It seems to happen with certain shows (Jessica Jones) as far as i could tell. I’ll try your advise and keep you posted.
I was having the same issue. I played around in the settings and discovered the Back Light setting was maxed out, ”50”. I turned it down to “40” and haven’t had the problem since even when trying to recreate the problem. Weird!
My Samsung QLED, which was bought less than a year ago, started out with the screen going black periodically, now it keeps turning itself off, and I’m unable to use the Samsung remote to do anything
i purchase a 82" Qled a few days ago had the same problem turning on and off by itself went through all their diagnostics that didnt solve anything finally they gave me the number to a repair technician in my area talking to him found out it was my sound bar that was turning everything on by itself unpluged the hdmi and used the optical cable by itself and wala issue fixed hope this helps
Just bought 2018 Q7 55inch only a few weeks ago - Left store 5pm AEST Sat 27th Oct 2018 [19 days ago].
I'm based in Brisbane, Australia - Bought TV from JBhifi in Carindale.
Followed the setup manual to-a-tee. Already knew there was a fibre optic cable involved so I handled it with EXTREME care!
Certainly more carefully than I imagine the average joe-blow would!
Setup went fine. Watched Blurays, netflix and free-to-air channels with no issues!
No issues, at all for almost a solid week or so to begin with!
After a week or so the TV did an unexpected channel change from a Blu-ray to Free-to-air TV channel - which was odd. We wrote it off as a once off thing. Changed back to movie.
Then.... beginning around about 13 days after purchase and setup... it really began. As you've all been describing:
I have also observed when it restarts into ambient mode, that for up to a minute the visuals will lag or struggle to playback in real-time. It is like the cpu is struggling to keep the framerate up... then eventually the visuals play back smoothly... but then the dreaded "crash/restart" will occur anyway...
Solutions I've so far Tried:
So far I have tried everything suggested on this forum and more:
There are other combinations I've tried but honestly I've lost track.
So today I am finally contacting Samsung and will let you know what happens.
I think it goes without saying that we're all scared this will become an expensive, ongoing problem for owners who have already paid for an expensive TV and in the mean-time wait days, weeks or months simply to watch TV on what was meant to a be a Premium Flagship product. And then potentially when things seem fixed after waiting days, weeks or months for a fix or ongoing fixes... (currently hearing mainly they replace Connect box or the fibre-op Cable)... our warranties will run out... and then it will happen AGAIN.
So this seems to me, already to be a pretty major stuff up for a company like Samsung - and I think some seriously careful customer care and compensation needs to occur for this to not turn ugly (ie. class action or ACCC involvement) and I am the last one who wants to go down that path.
Will let you know how I get on people.
Update: As mentioned I contacted Samsung.
I described the issue and they immediately told me they will send a new Fibre-optic cable as the problems described indicate this is the solution. They said 3 days to issue a new cable. Please register and also send a photo to firstname.lastname@example.org
I asked why this problem would start happening after a couple weeks? Won't sending me a new cable simply reset this problem for a short amount of time before it occurs again?
They said the cable will fix the issue.
Not sure if this is a "better" version of the connect cable or just a new cable (and my first one was just faulty...)
So waiting for new cable to arrive.
Where did everyone get the idea that One connect cable is optical? It is NOT optical. First and foremost, optical cables do not carry electricity, and TVs still run on electricity in 2018. And second, if anyone looks at the plug they will see there is no optical path, just electrical prongs inside.