I purchased a 55" 8 Series (UN55KS8000FXZA) and within 6 months of having the television, I started experiencing the same thing. I thought it was due to the external components being connected to the OneConnect box and the TV acciendtly receiving a signal from an external component but, even with other components unplugged, the TV would still randomly turn on/ off. The remote would also seem to lose its signal and would be unresponsive to the TV. Now, its been about a year into ownership and the TV has lost video signal/ picture signal. Just this morning, the picture went out and the TV seems to be trying to turn on but then, immediately shuts off. I can see the backlight(s) turn on but soon after, the TV just shuts off. It tries to power back on, backlights turn on, TV shuts off. Same cycle over and over. Customer service said that it is the One Conncect Box and that it needs to be replaced. Well, my TV just went out of warranty and now I am S.O.L. I cant believe that in ONE year's time of owning the TV, I am having issues with the television. I initally bought this TV (over a Sony) simply because I believed in the quality of Samsung products. But like I said, it all started with the TV randomly turning off/ on and not responding the remote.
There has been no power surges in my area, firmware is up-to-date, and my television is not constantly on. I couldn't imagine that it would be due to wear and tear taking effect so soon. Also, if I am on extended leave, I unplug the TV and components from the wall outlet(s) so that they dont continue to drain power. The television is wall mounted on an extending arm so, its not right against the wall. It has pretty good air flow around the unit.
Hey @userIATxRwmagJ. I would like to see what I may be able to do here. Could you provide your serial number via a private message? http://bit.ly/2ihPL97
My 5 mth old QLed 65 is turning on by itself....at first I thought i was losing my mind forgetting to shut off the TV...I came down from overnight to find it on. I came home in the afternoon to find it turned on.....what can I do about this problem??????
If your television is powering off/on all on it's own, and the remote is not responding, there are a few steps to test.
First, test unplugging the television for about 5 min. Power it back on and test for the same powercycle.
Second, if this doesn't affect anything and the unit is plugged into a surge protector; test plugging the unit into the wall directly. Test for the same powercycle.
Next, test powering on the TV without the One Connect Box connected. (If the TV does not powercycle without the OCB connected, then a new OCB box would be needed. For some 2018 models, the OCB cable is replaced rather than the box itself.)
If none of the above steps are successful, then repairs are recommended.
To look into getting a new OCB/Cable or to set up repairs, you can message any of the mods directly at the below links with the below information:
Best Contact Number:
Alternate Telephone NumberIf Available)
Place of Purchase:
If we use the troubleshooting process you described and determine the oneconnectbox is bad will contacting the mod get us a replacement or we have to go through mod to schedule someone to come out to look at the TV while a $3000 useless TV sits unusable for weeks waiting on repair person to approve oneconnect box?