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user09Nsh3jv2A
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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Replaced the cable and I still have issues - have the 75 inch q9fn too.  Did you fix?

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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@user09Nsh3jv2A, which cable did you replace?

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user09Nsh3jv2A
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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The one connect optic cable 

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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mind shooting us a message with the full model code and the serial number so we can look into servicing options?

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userkFKpr0On4n
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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Just bought the Q7 55” tonight and it has shut down and restarted at least 30 times. When I finally gave up trying to watch my show it was doing it in less than a minute. 

This looks to be a widespread problem. My girlfriend only buys Samsung tv’s (currently 4 in our house all bought within last 2 years). I am blown away that Samsung hasn’t addressed this. Guess we take the TV back tomorrow. 

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user2VfDEoIVLX
Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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i really do need assistance please!!!!!!!!!!!!!!!!!!!!!!!!

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userfvXVgcNo3T
Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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My 65 qled is doing the same thing after one week i called Samsung and did the service reset and continues to turn off and on,could it be the one connect box?
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userosbLxr7MkY
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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Im having this issue still
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Speed59
Asteroid

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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Same issue here for my one month old 55" QLED.  Tried everything mentioned here.  TV updated to latest FW and did resets.  

 

Anyone?

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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding

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Could you send a private message with the full model and serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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