Having the same problem in Greece. Has anyone figured how to fix it?? is it because of the external box?
Also how can you sync the remote i keep pressing return+play/pause but it doesnt sync
Here is lastest from my experience on this issue. Biggest improvement came from replacement of one connect cable. Fortunately, the part was covered under warranty.
This work flawless for about 1week before another issue became visible. Now during tv start up, experience about 4 minutes of flashes of color spectrum. Best buy geek squad was again called and dianosed another bad cable and added they determine one connect box also to be replaced. These components are still covered under warranty and will arrive in about 2 wks. I hope this helps.