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user2VfDEoIVLX
Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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im having the same issues and just call samsung.. waiting on the techs to call me back. its really fustrating as i dont know what to do !!!!

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useraUUvicPfcv
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Hello i am tv technician this problem is caused by a dead or shorted LED on the panel 

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userw9t4ANEzz1
Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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 Guys!!!!! quick fix!!! Re-Connect your smart tv remote - Auto function in tv is to keep scanning for new remotes if disconnects...for some reason the tv tries turning on and off as a way of trying to re find a remote... hence no controls/constant on/off!!! i bet if these are your tvs problems this is the way to fix it!!! bugger paying heaps for techs n bull dust.. take your batteries out. put them in again and re connect them using the instruction booklet! so dam easy problem solved instantly.

 

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AMEDDDoc
Cosmic Ray

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Samsung is fixing the problems with the 2018 Q8FN models. They reproduced the problem using time stamps and picture settings we gave them in another thread and by email.

 

Hopefully the next firmware update fixes the restarts, improves the local dimming and takes care of some of the motion problems.

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userWBH4a0kOw9
Constellation

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Is it repairable? I have a 55 inch that the audio just goes off at times and the remote audio doesn't respond now either. Have to use other remote to adjust audio.
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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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@ useraGUTqGwRNL and  userWBH4a0kOw9 Does this happen on all sources?

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useraGUTqGwRNL
Asteroid

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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Yes all sources. Cable Box vis HDMI, AppleTV via HDMI, Apps like Netflix on TV itself.
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Samsung Moderator
Samsung Moderator

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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@ useraGUTqGwRNL Can you drop a private message here: https://bit.ly/2mQxylV with the full model and serial numbers as well as the software version that the television is running? 

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userAJe6kxMwpK
Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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My ONE DAY old TV is doing the same thing.  Did anyone get a fix for this?

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userAOX64QYDIh
Astronaut

Re: Samsung QLED TV Turning Off and On by itself, remote not responding!!! Still Waiting for a fix!!

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I have same problem and they send me another one connect box and still have the problem.i don’t know what to do .

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