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Samsung TV Upgrade Program not eligible with 2019 QLED TVs

(Topic created on: 3/18/19 9:01 AM)
fuzzyw89
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Tried to go purchase one of the new QLED series TV's today using the Samsung TV Upgrade program.  While they are advertised as being eligble, during the checkout process, its not an option.  Anyone know if this is a glitch, or is Samsung no longer offering the TV Upgrade Program on thier new TVs?

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fuzzyw89
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Samsung finally updated thier website, the option changed from "add to cart" to "buy now," and it now allows you to add the Samsung Upgrade option, as well as premium care.  Thanks Samsung.

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SamsungAl
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@fuzzyw89 You can contact our E-commerce department and they will be able to assist you with that question. Their phone number is 1-855-726-8721.


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fuzzyw89
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I tried that. They didnt really have an answer other then its not eligble, despite it being advertised as such. 

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fuzzyw89
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Samsung finally updated thier website, the option changed from "add to cart" to "buy now," and it now allows you to add the Samsung Upgrade option, as well as premium care.  Thanks Samsung.

View solution in context

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