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fuzzyw89
Asteroid

Samsung TV Upgrade Program not eligible with 2019 QLED TVs

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Tried to go purchase one of the new QLED series TV's today using the Samsung TV Upgrade program.  While they are advertised as being eligble, during the checkout process, its not an option.  Anyone know if this is a glitch, or is Samsung no longer offering the TV Upgrade Program on thier new TVs?

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fuzzyw89
Asteroid

Re: Samsung TV Upgrade Program not eligible with 2019 QLED TVs

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Samsung finally updated thier website, the option changed from "add to cart" to "buy now," and it now allows you to add the Samsung Upgrade option, as well as premium care.  Thanks Samsung.

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Samsung Moderator
Samsung Moderator

Re: Samsung TV Upgrade Program not eligible with 2019 QLED TVs

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@fuzzyw89 You can contact our E-commerce department and they will be able to assist you with that question. Their phone number is 1-855-726-8721.

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fuzzyw89
Asteroid

Re: Samsung TV Upgrade Program not eligible with 2019 QLED TVs

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I tried that. They didnt really have an answer other then its not eligble, despite it being advertised as such. 

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fuzzyw89
Asteroid

Re: Samsung TV Upgrade Program not eligible with 2019 QLED TVs

JUMP TO SOLUTION

Samsung finally updated thier website, the option changed from "add to cart" to "buy now," and it now allows you to add the Samsung Upgrade option, as well as premium care.  Thanks Samsung.

View solution in original post

Reply
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