Original topic:

Samsung frame remote not working

(Topic created on: 4/4/21 8:33 PM)
usereqHQgDTagY
Astronaut
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Qled and Frame

I have a Samsung frame and only the power button is working on it. The IR light is working but the back+play/pause is not repairing it. 

 

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SamsungLarry
Community Manager
Community Manager
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Qled and Frame

Have you tried replacing the batteries? What is your model code?







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user3q48RBgw8S
Asteroid
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Qled and Frame

I have the same issue. Try using a normal IR remote. It allows me to use most of the features. It also revealed what is actually going on (for me anyway). The TV is losing its Bluetooth (what the original remote needs to work properly) and wifi functionality sporadically. It seems random. When BT/wifi starts working (I checked system settings or YouTube works etc), I can pair my original remote but it’s a hit and miss. After a few minutes it goes back to the red blinking, ‘not available’ message again. Very frustrating :(

Yes, I’ve replaced with new remote batteries. Model is UN65LS003

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