Original topic:

Sending Custom Art to The Frame - smartthings on IOS

(Topic created on: 2/10/21 6:15 PM)
userjQA5zREtRi
Constellation
Options
Qled and Frame

Has anyone with the latest Frame TV been able to send custom art using the iOS SmartThings app. I can't use USB because one connect is in the wall. We bought two of these TVs because they stated you could send custom art. I get a message that the phone and TV need to be on the same network in order to browse my iPhone photos but they already are! Samsung customer service was terrible, both in a long phone call and in chat. The chat contractor suggested I use a different phone. Yeah, right. I keep lots of brands of phones lying around. So frustrating. I've heard of a consumer complaint being filed. More info on this would also be appreciated.

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user46PePZVsb5
Astronaut
Options
Qled and Frame

Same issue. I was able to load photos via Bluetooth about two weeks ago but now Load Your Own Photos is grayed out on the smart things app. 
iPhone XS. Did get a message from Bluetooth to allow access from tv to phone. Allowed. No go. 
Reset everything. No clue. Very disappointed. 

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