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Original topic:

Smartthings application on my Q55Q80T TV

(Topic created: 11-11-2020 02:32 PM)
TORGYSK
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I just bought a new tv model listed in subject.  The manual show that my scenes and devices from my smartthings account should show up in the TV Application of smartthings and that i should be able to execute scenes as an example.  The message on my screen is  No registered scenes and devices.  

 

Can someone help me so that i can see my scenes and devices on my new TV?  

 

Thanks in advance.

Jeff

 

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SamsungLou
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You will need to register your Samsung Account on the television, then register the TV to the SmartThings app. Make sure both devices are connected to the same Wi-Fi network band (2.4GHz or 5GHz). Check this LINK for more information on registering the TV to SmartThings.


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TORGYSK
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Thanks for the reply Samsunglou.  That is not the issue.  I have the tv and SmartThings registered to the same account.   From my phone and the SmartThings app i can control the tv.    As for network it is on ethernet not wifi. They devices are on the same network. 

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SamsungLou
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For further assistance with this issue, please contact the SmartThings support team directly at 866-813-2404.


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