Original topic:

Solar cell remote TV connection problems. Frequently have to re-pair. 85" Neo QLED QN90A

(Topic created: 05-21-2021 05:26 PM)
userM5j6LQLxmr
Constellation
Options
Qled and Frame

Bought this TV a few weeks ago. It's our second QLED TV. We're not happy with the solar remote that came with it. It's been problematic with losing its pairing with the TV. I've done all the solutions tech support gave me. It still happens at least once a week. We are disappointed after paying over $5000 for it. It'll turn the TV on and off, that's it. I have to resort to using the SmartThings app and the TV works just fine with that.

This is unacceptable. It should just work unless the battery is dead (it has a full charge regardless) My other QLEDs with the previous smart remote have never done this. I shouldn't have to re-pair it repeatedly.  Which is it, the remote's problem or the TV's?

1 Reply
userAE1PZNJta0
Constellation
Options
Qled and Frame

Did you ever solve this? i have the same issue

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