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THE FRAME is such a great concept and I have 4 suggestions to perfect it

(Topic created: 10-18-2021 06:25 AM)
usertxszlN9lk6
Constellation
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Qled and Frame

Hello, I have recently acquired a 43" THE FRAME QLED TV 2021, subscribed for the art content, and I have loved the concept and the enrichening experience it brings on. As a friend well put it, "now your TV is more interesting when it's off than when it's on". That's so true!

I have however 4 suggestions to perfect the experience, all of them I believe easily doable by software updates:

1) Improve the random display. I could not find a way to have a random display of the WHOLE collection, all I can do today is to randomize the displays of a specific, chosen collection. I would love to be surprised by an artwork that I could not see coming, be it a great classic or a breakthru modern art, and then learn about it. Which takes me to the second ask:

2) Improve the artwork description. This is a very important thing to complement the aesthetic appreciation and I think it could be improved in TWO dimensions: a) Level out the art description: while a few artworks have a good and contextualized description (e.g. Marat's Death), the majority carries only 1-3 lines of poor information; and b) allow instant access to information via a remote hot key such as the color or number button. I repeat, artwork information is as much important as the artwork graphics, so the description features should be excellent too.

3) Smooth the artwork appearance / disappearance (triggered by the motion sensor). Today, images bluntly turn on / turn off when you enter / leave the room. A fade-in / fade -out effect would bring much more magic to the experience. And that's so easy to do...

4) Improve the bluetooth. I really don't understand why this TV connects only to mouses and keyboards  via bluetooth. I frequently need (want) to watch TV without disturbing the others nearby, but I cannot connect any kind of wireless earphone / earbud to listen to it. So weird! I even tried to route the TV sound to my S21 via Smart Things and then reroute to a pair of earbuds connected to it, but it did not work.

So that's it. I really loved the experience and I don't bother to have paid extra bucks to have it. If Samsung addresses these 4 items, it would be closer to providing a truly perfect experience. Cheers folks!

 

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SamsungJam
Community Manager
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Qled and Frame

We thank you for the feedback and will be forwarding it accordingly!  Thank you for being a Samsung customer 🙂


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Community Manager
Community Manager
Options
Qled and Frame

We thank you for the feedback and will be forwarding it accordingly!  Thank you for being a Samsung customer 🙂


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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usertxszlN9lk6
Constellation
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Qled and Frame

Thanks. Already found out that pressing the bottom side of the remote's circular button leads to the artwork info. The rest is yet to be seen. 🙂

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