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Original topic:

TV Q80R Volume Control does not work

(Topic created on: 12/4/19 4:42 PM)
usergxs32gBg0j
Constellation
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Qled and Frame

Out of box, volume control is doing somethig else.

Left button is doing mute, right is Nothing.

Note: Volume is working with old tv remote, and Roku remote.

 

Tried:

- Hard reset, (holding power 50 sec, removing batttaries)

- Reconnect (holding near right lower corner of tv, two buttons together to get reconnected)

 

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usergxs32gBg0j
Constellation
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Qled and Frame

It is QN55Q80RAFXZA but i doubt ithis is a relevant question since all Q80R have same remote.

 

Update:

Spoke with support: Quickly tried to reset, reconnect, we'll send a new remote.

 

For community benefit, this is what i learnt:

- To reset remote, take out battaries, hold power 10 seconds, put battaries back.

- To reconnect remote, hold two buttons, back and pause.

- To find serial number, go to settings->about. 

 

The problem with remote is way too common, I downgrated my Samsung rating and stopped recommending to my friends as a relyable TV.

 

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SamsungAl
Samsung Moderator
Samsung Moderator
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What's your TV model code?


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Solution
usergxs32gBg0j
Constellation
Options
Qled and Frame

It is QN55Q80RAFXZA but i doubt ithis is a relevant question since all Q80R have same remote.

 

Update:

Spoke with support: Quickly tried to reset, reconnect, we'll send a new remote.

 

For community benefit, this is what i learnt:

- To reset remote, take out battaries, hold power 10 seconds, put battaries back.

- To reconnect remote, hold two buttons, back and pause.

- To find serial number, go to settings->about. 

 

The problem with remote is way too common, I downgrated my Samsung rating and stopped recommending to my friends as a relyable TV.

 

View solution in context

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user2e8pioboL5
Astronaut
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My friend, that's right. To change the volume you need to "push" this VOL button UP or DOWN toward top or bottome of the remote.

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