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Asteroid

TV won't turn on - QN75Q60RAFXZA

I bought this tv 4 months ago and now it wont turn on. When I press the power button the screen turns blue and off. 

6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: TV won't turn on - QN75Q60RAFXZA

We're sorry to hear that! Have you tried unplugging the unit for 5 minutes? Have you tried holding down the power button on the device until it reboots?

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Asteroid

Re: TV won't turn on - QN75Q60RAFXZA

I did what you said but now the tv won't turn off. It is just flashing blue non stop.

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Samsung Moderator
Samsung Moderator

Re: TV won't turn on - QN75Q60RAFXZA

Is the unit plugged into a surge protector? If so, plug it directly into the wall.

 

If that does not work feel free to send me a private message with your full model and serial number to proceed with service.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: TV won't turn on - QN75Q60RAFXZA

I tried it but did not work. I sent you a private a message.

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Constellation

Re: TV won't turn on - QN75Q60RAFXZA

I have a similar problem. Mine is 10 months old and it turns on and off over and over, never starts up. I unplugged it for a few days and it still does it. Help!

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Asteroid

Re: Re: TV won't turn on - QN75Q60RAFXZA

Never buy Samsung TV. Learned my lesson and bought a different brand.
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