This is meant for new buyers as all the reviews I found online were for 2019 model and really don't spend a lot of time using it. They just poke around and are like, oh this is cool, all tests pass, 5 stars...
I had the new 2020 the Frame TV 50 in for about 3 weeks. I mainly use it for art in my office. The installation and set up is pretty easy, the single cable is pretty long so I was easily able to put it in a wall. It does not disconnect from the plug so whatever you are feeding the cable through must be about half an inch wide to fit it through.
No complaints, I wish it had Dolby Vision for the price but again you are probably buying it for the art capabilities.
The Art Mode
Overall I am pretty disappointed with the art mode. It feels like an afterthought rather than a finished out piece of software. I am not sure they will improve on it since this is the 3rd irritation of the TV and it still feels like it's something that was built without real-world testing. Here are the issues
Subscription supposes to get you access to all these cool artworks. In reality, there is a very limited amount of art. More then half of the collection is random stuff you would never want on your wall. I am an art history major so I expected a lot of classical periods, modern art, photography, etc. You are better off creating your own list and managing the collection yourself.
Your own art
The management of art is pretty poor. After giving up on the subscription I decided to create my own list. Well, welcome to 2003
** UPDATE **
Basically the list goes on and on. This could be forgivable for a first-generation tv but we are 3 years in. I thought I was going to be disappointed with hardware, but the hardware is great. It does look like an art piece from far away and blends in pretty good. I do like the tv, I just wish Samsung would put more love and care into their software as much as they did into design and marketing.
To put this in perspective the software and UI from my parents' no brand name photo frame from Walmart has more capabilities and is more stable (no exaggeration)
So if you want an alpha level product with pretty good hardware and you can throw your own art on it (like 5 pictures maybe), but do know you will probably just set it up once (since you will get frustrated every time you mess with it) and that will be the end of it then this tv is for you. It's also for you if you want something in your room that doesn't look like a TV, it achieves this pretty well or if you don't care what art is shown.
All they have to do is make the developers that build the firmware use it for a week and take notes. I've never had soooo many issues with using a tv, but then again all my other tv's I just turn it on and use a 3rd party app like Netflix.
Overall i'd say 2.5/5 but it can easily be 5/5 if they update the software.
You can use device-USB-slideshow and it will show all your personal pics on tv as slide show. You can set up duration (slow/norm/fast) . It works very well
The motion sensor will turn back ONLY is detect LIGHT and motion.
There is option to adjust brightness in ART mode.
And i agree, this TV should have many more options since ART is the bigest point of sell. I bought it only for that reason. My amazon alexa has better sensor and options for pictures / slide show than this tv
Dont know why my audio sensor was going crazy but in a quite room it kept constantly spaming the corner with notifications. Thankfully there is a physical switch on the bottom of the tv to turn it off completely.
Thank you so much for the helpful review. I've considered getting The Frame TV for quite a while but have held off due to the lack of actual-use information, suggesting the TV hasn't taken off well and will not get much more development attention from Samsung.
In my case it would be hung over the fireplace mantle and serve the dual-purpose of TV and artwork. "Artwork" includes family and travel photo "playlists" to be on display most of the time, ideally in a matte type display mode. Picture management is important, and I could live with 1600x900 cropping but not the lack of management options.
The TV would be positioned too low for proper artwork placement so I do not intend to try to disguise it as artwork as everyone would wonder why the picture is mis-hung.
if you are going to hang it over the fireplace make sure you have a space for the big black box. You cant mount it behind the tv unless you build a specific niche for it behind it. I think it can go pretty much anywhere but the fireplace because of this
- You probably won't spend much time managing photos, it's nice to play around with in the beginning... then you just wish you can select a collection and forget it. Which you can do.. it just sometimes doesn't work well either
- At this point, I just wish it could slideshow through my own uploaded photos at random. Even though i favorited 40 or so photos with 10 min changing interval i think i seen the same 10 photos over and over again in the past 3 weeks.
I have a 2017 and love it but as an engineering student took not one class in art. Betting most of Samsung's engineers the same...they would do well to expand their market by catering to folks such as yourself! Instead, I believe their first thought was Doctor/Dentist/Lawyer offices where they don't want "the news" on all day.
As another said the remote has both light and color temp adjustments, after which the ambient light sensor takes-over (for brightness) and that can be problematic depending on your space.
Five bucks a month is nothing for the people that would pay 2x for a set like these Frames, much less "a slap in the face". Heck I don't even change the image every month yet I think it's a fine price.
As for family photos, I suspect any TV would present those and it was never intended as a feature for the Frame--I think that's what Ambient Mode is for on Samsung's conventional TVs.
I appreciate that you've taken the time to post, and hope Samsung has someone who speaks English on their Marketing team and presses to improve the Frame i.e. not only for "business office" use but also toward the "art appreciation" user as yourself.
Re: the Art Store, your Post #1 inspired me to look at it again (I tend to leave the same artwork up for weeks) and was very surprised to see how many new works were available. Another of the many ways Samsung is "missing the boat" with this TV is that they don't update customers IN ANY WAY about the Art Store. I get monthly email Receipts for my payment and that is all! Good grief they should at least send "Here's what's new in the Art Store" or something fer cryan' out loud. Instead customer is left to hunt-around every time he/she wants to look for another artwork to display.
And of course the Smarthings app, even when it works (which is not much of the time) is not a good tool to explore with.
I love the Frame but wish Samsung would Do Better with it!
p.s. they should have a website where we can logon with our computers and explore Art and make Settings...
I agree with you review. But I have a question, you don't complain about storage size. After I uploaded about 25 personal pictures the memory was full. It was about 200MB pics. I only installed Disney+ app and Netflix. The TV has 4 GB storage space, only 1 GB free with factory settings. A lot of unused apps which can't be uninstalled and not even hidden from the main menu. Thought this was 2020, 4GB is really sad for a €1899 tv.
I had the same issue, as initially I loaded some images that were large .TIFF files. They absolutely should have more storage, it's the cheapest component in electronics nowadays. I just bought 2x 128GB USB sticks for a combined $13.
That said, we have the TV now, and need to use it as best as we can. I took all my images, cropped most of them to 16:9 if that was possible, and saved them as a JPG at 3840x2160. The images average 2-3MB, and I have about 75 loaded now and more room to go. For some guidance on how to get access to all the mattes available, you can follow the guidelines in my post from yesterday: