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Asteroid

The Frame 75" 2020

I have the Frame 2020 75" and a SONOS arc/sub/surrounds - enablng the eARC option and setting output to Auto gives NO SOUND.

 

Disabling the eARC option gives (a lower quality) sound thorugh SONOS arc

 

How do I get eARC / Dolby Atmos working on The Frame 2020 75" and SONOS arc? 

8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: The Frame 75" 2020

I'm sorry to hear that, so that I may better look into this can I have your full model number and current software version? Also, how do you have everything connected? 


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Asteroid

Re: The Frame 75" 2020

Any update on this issue ? We have provided model numbers and versions as requested 

 

 

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Asteroid

Re: The Frame 75" 2020

Can confirm. I have exactly the same equipment  and am expeiencing exactly the same behavior. Hugely disappointing.

 

 

I have the Sonos Arc connected directly to the eARC HDMI port on the One Connect box using a high quality HDMI cable. 

75" The Frame

Model Code: QN75LS03TAFXZA

Software Version: T-NKMAKUC-111.5 , BT - S

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Asteroid

Re: The Frame 75" 2020

I can confirm my tv model and version are 

 

75" The Frame

Model Code: QN75LS03TAFXZA

Software Version: T-NKMAKUC-1115.5 May 2020

 

Ken

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Cosmic Ray

Re: The Frame 75" 2020

Same issue on my 55 Frame TV 2020....

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Asteroid

Re: The Frame 75" 2020

Same issue with the Q95T

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Cosmic Ray

Re: The Frame 75" 2020

Still having the issue on my 55 Frame 2020 - There was a recent firmware update but no change to eARC functionality.

 

 

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Constellation

Re: The Frame 75" 2020

I have the exakt same problem with my Frame 65" 2020 and the Sonos Arc. No sound with eARC.  With eARC disabled I get sound, but sound dissapering for a second now and then during movies. And occasionally there are only fragments of sound when I turn the tv on. Cutting the power off and on again gets the sound back for a while. Really dissapointing. 

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