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Constellation

The Frame TV keeps turning itself off and on

My 'Samsung The Frame' TV keeps turning itself off and on again. Does anyone know how to fix this?

16 REPLIES 16
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Samsung Moderator
Samsung Moderator

Re: The Frame TV keeps turning itself off and on

We are sorry to hear that, could I have your full model number to best assist? 


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Astronaut

Re: The Frame TV keeps turning itself off and on

I have same problem with mine un55es6500f

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Astronaut

Re: The Frame TV keeps turning itself off and on

Un55es6500f

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Samsung Moderator
Samsung Moderator

Re: The Frame TV keeps turning itself off and on

I would love to assist you with this. 

 

Is the unit plugged into a surge protector? 

 

If the unit is turning on and off by itself try the following:

 

  • By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices. 
  • Unplug the TV for 30 seconds.
    • Unplug the TV from the wall outlet or surge protector for 30 seconds, and then plug it back in.
  • Try to update the software.
    • In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
  • Disable the Power On with Mobile option.
    • TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
    • If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

 

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, use the following link to locate a service center in your area

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Frame TV keeps turning off

Brand new frame tv keeps turning off. Anyone know how to fix this?

 

Model: QN55LS03RAF

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Community Manager
Community Manager

Re: Frame TV keeps turning off

Hello! I'm sorry to hear about the trouble! Lets see what the community can do to get this resolved!

 

Can you please advise if you have any external devices connected to the television? 

 

Do you have the unit plugged directly into a wall outlet or does it go through the power strip? 

 

Does the unit stay on for a certain period of time before powering off by itself or does it instaly turn off at start up? 

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Constellation

Re: Frame TV keeps turning off

It's connect to Apple TV, directly plugged into the wall.

 

the first date of install we did not have any issues, then the next day just started turning off. The tv is connected to Apple TV and managed by a universal remote-- not sure why that would cause it to turn off.

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Constellation

Re: Frame TV keeps turning off

Also, I'm setting the tv into Art mode, stays on for about 5 min and then turns off. It's sleep timer is off, not sure why it's doing that. This issue is related to Art Mode only as we haven't used it for TV yet

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Astronaut

Re: The Frame TV keeps turning itself off and on

We're having the same issue with our new 55" The Frame TV. Turns itself off when in Art Mode, randomly and usually after many hours.

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