Original topic:

The frame 43” remote control doesn’t work well

(Topic created: 10-16-2021 11:17 AM)
user9w74Zm4gAI
Astronaut
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Qled and Frame

Hello,

we have got a The Frame 43”. Every time we start the television the remote control needs to get connected ( by pushing both the return and play button for 3 seconds). What could be the issue?

Another issue is that the remote control cannot be used to switch channels on out cable television ( provider: T-mobile, Cable box: Amino Aria 610x)

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Hello! I completely understand your frustration with the remote not connecting. Here's a link with some troubleshooting steps that may be helpful: https://www.samsung.com/my/support/tv-audio-video/samsung-tv-remote-control-is-not-working/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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