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Astronaut

Unable to pair my beats solo pro I just bought

I have a  samsung qled tv model number

QN65Q7CAM. When I try to pair my beats solo pro headphone I just bought, it show up in my list under Bluetooth on my tv but says Needs pairing. When I select it, it says cannot connect, check and make sure they are turned on. 

i don't know what to do. Please help

 

thanks

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Unable to pair my beats solo pro I just bought

I'm sorry ot hear that, have you made sure the headphones were in Bluetooth pairing mode? Also, made sure that the headphones were not already connected to another device? 


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