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Constellation

Unknown Bluetooth Device gets Paired without Permission.

Hello Folks,

 

I am facing a peculier behaviour on my Samsung TV Q60R 49". An unknown bluetooth device with name "AC690x SDK" automatically gets paired and always tries to connect randomly. It does not even ask for permission. I have done factory reset of my TV still this device gets paired on its own. I also tried deleting the device from bluetooth speaker list but it didn't help. Any way to either block this particular device or to get this thing resolved. Any help would be much appreciated. Thanks in advance.

 

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Unknown Bluetooth Device gets Paired without Permission.

We are sorry to hear about this. Could you please provide the full model number for the television?


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Constellation

Re: Unknown Bluetooth Device gets Paired without Permission.

Hi,

Model number for TV is QA49Q60RAKXXL. 

 

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Samsung Moderator
Samsung Moderator

Re: Unknown Bluetooth Device gets Paired without Permission.

Regrettably, support for non-US models is quite limited. We would recommend reaching out to support in your region: https://www.samsung.com/us/common/visitlocationsite.html

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