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Astronaut

Re: Vertical lines on 75inch q7f

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Ditto here. Same issue I have found with mine. This doesn't look like a coincidence but maybe a flaw in the tv manufacturing. It is noticeable across all sources and nothing has worked to change or repair it. Samsung rep even said its common with cable channels but not as much with HDR content. Feel ripped off for paying ad much ad I did for this tv. 75" Q7. 

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Samsung Moderator
Samsung Moderator

Re: Vertical lines on 75inch q7f

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userORqZLFjYPi, if you'd like for us to look into it, please send us a private message: http://bit.ly/2mcMgp1

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Constellation

Re: Vertical lines on 75inch q7f

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I've the same issue on q7f bought two days ago in Luxembourg....

Spoiler
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Constellation

Re: Vertical lines on 75inch q7f

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My wife and I just acquired the 65 inch QLED Q9F. We couldn’t believe the vertical banding (white lines, principally) straight out of the box. Glad to hear we are not the only ones experiencing such issues.

 

We hope we don’t have to return this set; rather, we hope there is a software/firmware fix...?

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Constellation

Re: Vertical lines on 75inch q7f

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Here's a shot of our new system with the lines.

 

Q9F 65"Q9F 65"

Can someone from Samsung let me know what the company is go to do about this problem, a problem being reported by multiple customers...?

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Samsung Moderator
Samsung Moderator

Re: Vertical lines on 75inch q7f

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Could you shoot us a private message with the full model and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Vertical lines on 75inch q7f

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The same problem here in Spain. I have the 1138 firmware in my Qled Q7 75". Such bug in a Samsung flagship???? 

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Constellation

Re: Vertical lines on 75inch q7f

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add me to the group of 75 inch q7f owners with the same white vertical bands... a $6000 TV with this obvious flaw? I had been a Samsung loyalist when it came to TVs...

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Galaxy

Re: Vertical lines on 75inch q7f

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Does anyone have one of these tvs but don't see the vertical lines? I'm beginning to think that's just the way this tv is, and not sure if anythIng can be done to fix it.

 

I thought I could live with it, but when I watch my MUCH cheaper 4k tvs I don't see this kind of annoyance. I've thought about opening a ticket with Samsung but has anyone ever had luck with them and this issue? 

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Constellation

Re: Vertical lines on 75inch q7f

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Same here in Israel, technicians from the local Samsung reseller here "does not see the issue" or claim "this is normal", quite unbelieveable. Already had 3 technicians over. This is a $7k TV - Samsung help!!!

 

IMG_4244IMG_8238IMG_8359IMG_1146IMG_0988IMG_4783IMG_3433

 

 

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