I was told it's a known issue and a bulletin is out. The PS is apparently the culprit and both have to be replaced. Has been picture perfect since the replacements were installed.
So I’ve been dealing with this for about a year now... most likely just out of warranty maybe a month ago, maybe two... and NOW there is a bulletin out????? Will Samsung help me out and fix my Q7F 75” from 2017?
I have tthis exact problem on my brand new ue75mu6100 is this covered by the bulliten if not why and if so how do I get it sorted. ? Its worse on light colours as you can see from the photo
I have the same problems with my tv. Just did the picture test and this was the info it said to give the call center:
Model Code: un75mu6300
Software Version: t-Ktmakuc-1221.0
Serial Number: 06LL3cbjb04401a
So, folks... bad news... after nearly 7 weeks of flawless performance with the new Panel and Power supply the friggin Vertical lines have appeared on the NEW PANEL. I am waiting for yet another call from Samsung and I am demanding a new TV be provided or a store credit from Magnolia within Best Buy so I can buy another brand.... This is rediculous...
Clearly there is an engineering issue with this TV and I am ready to start asking folks, is it time that a class action lawsuit be filed?
I have the same issue with my TV. I love the TV and all its functions but certainly don't want to deal with verticallines. I suppose I'm returning it. Even in the display at Best Buy there's has vertical lines also
I have the same issue, vertical brown bands across the screen and a gray spot in the center of the screen. Purchased from Sam’s, suppose to get new TV since less than 6 months old. Working with Samsung has been a chore, tough to get good information from service desk and decision time is dragging on.
Any one had experience with Samsung decision process on replacement TV when TV less that 6 months old?