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Astronaut

YouTube App 8K

There are actual 8K videos on YouTube. However, wnen I go to the YouTube app on my Q900R, the resolution tops out at 4K.  I even tried using the browser to go to youtube.com without luck.  Is there a configuration that I am missing to get actual 8k content on my 8k tv?  I know the TV does upconvert, but I want to see what true 8k looks like and how well my current bandwidth supports.  I can stream 4k just fine, but I want to stress the network and see how it performs.

17 REPLIES 17
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Astronaut

Re: YouTube App 8K

I was wondering the same thing. I'm trying to find out how to view true 8K content on my new Q900R. I was hoping to send 8K from my pc, but apparently the HDMI port on the pc cannot handle 8K. Maybe the display ports can be adapted to HDMI?

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Constellation

Re: YouTube App 8K

You can set the TV to Shop Mode, It will then display an 8K video from Samsung. Further if you search in Google for NASA 8K video you wii find one specific Version for the Q900 which you can download on usb and play it on the tv. It's gorgeous, Don't know of any other sources. 

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Constellation

Re: YouTube App 8K

Hallo, i tried today on my QE65Q950R an it did not work. On my Computer with VLC was no problem. Any Idea?

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Samsung Moderator
Samsung Moderator

Re: YouTube App 8K

I apologize for the inconvenience. This forum is for the support of US products and customers. If you have an international device I would recommend reaching out to the country in which your device was manufactured for assistance with the appropriate troubleshooting for your device: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: YouTube App 8K

Oh, okay...

Then just give the answer to everyone else here. It is the same problem for everybody from everywhere.

When you sell "High End" give us a little bit of it.

And when you can not handle that, tell us where we can get it from...zzz

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Constellation

Re: YouTube App 8K

Unfortunately the Samsung app for You Tube does not correctly work and Samsung argues that You Tube  needs to fix this. This is of course not what Iwould call good customer service. Although with this app it would be a good opportunity for Samsung to prove that their TVs can display 8k videos.

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Constellation

Re: YouTube App 8K

We're in the second month of 2020 and this issue still persists. Does anyone at Samsung plan on getting this fixed? We would like to view 8K content on our TVs. I just recently purchased the 82" Q900R and have yet to play any 8K content.

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Constellation

Re: YouTube App 8K

During Samsung's Unpacked 2020 event, there were several mentions of how easy it is to enjoy 8K YouTube videos on your Samsung QLED tv (I have the 65 Q950R). The YouTube Tizen app defaults to 4K, no matter the 8K video. Even 8K test footage from a Samsung Galaxy S20 Ultra will only play 4K.

 

I have been in contact with Samsung support who refer to Google/YouTube. I have been in contact with Google and YouTube (premium) support and they cannot help either. In fact they in turn refer to Samsung.

 

I am ok with development taking time. I am not ok with tech giants who blame each other.

 

I thought 8K would be the future, but it looks more and more like a scam, because it is (currently) impossible to consume!

 

2020-03-05_14-27-15.png2020-03-05_14-28-40.png

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Constellation

Re: YouTube App 8K

I'm in the same boat Cat Sad

 

A few months back, I shelled out the extra cash and bought the 65Q950RB hoping to be able to be watch 8k YouTube videos or even 8k video files off of a USB and can't do either. The USB method is supposed to work but every file I've tried returns the same error regarding the format. So far, the only 8k content that I've been able to watch is the pre-loaded store demo. This workaround isn't ideal because everytime you enter demo mode it resets your custom display settings.

 

I have been a loyal Samsung customer for over 10 years and I feel like I've been mislead. I know I'm partially to blame for being an early adopter of the 8k format but I really  thought that Samsung would have provided some way for us to experience what the future could bring.

 

This issue has also had some negative impact on my decision to upgrade my Galaxy S9+ to the S20 Ultra. Part of the selling point for the S20 was the ability to record 8k footage and watch it on the TV but even this is apparently not possible.

 

I really hope that Samsung is able to come through with a solution and that they don't expect us to have to upgrade our TVs to a newer model that will be marketed as being able to stream 8k content. If this scenario plays out, it may be time for me to say my goodbyes.

 

It's not me, it's you...

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