After updating to the latest firmware, youtube now has issues.
Before I had no issues whatsoever playing 4K60fps videos with a network connection of over 100,000 kbps and a healthy buffer....now it's constant loading and defaulting to 360P.
Please look into it.
Solved! Go to Solution.
To be more specific ... there were a couple of episodes where the video went to 360p, but back to 4k it stayed on the right resolution. Anyway for sure something has changed, I watched a lot of 4k videos without even a problem. Before the update it was only buffering and a maximum of 20 seconds of video.
The fact remains that for three months Samsung has not responded even once in this thread and it made me think that it will be the last TV of this brand that I will buy.
The situation seems much better on the NU7400. The 4k videos are mostly playing. There are some occasions where it drops down to 360p, but after a few seconds it goes back to 4k. I will have to test watch more videos but I wouldn't say it's 100% fixed
The update to RC versions is done on Google's side. I believe the Samsung app is just a "shell" that loads and streams from a Google web page. The theory is that Samsung's 1310.4 update broke the ability of the shell to stream 4k videos reliably on older TVs. Instead of theories, it would be nice if either Samsung or Google would tell us what's going on.
To see the version you have to enter the app.
Then going to settings the last item at the bottom gives you the version in use.
The shocking thing is that yesterday the version was web_20210207_00_RC00 and everything was almost perfect.
Today the version became web_20210209_00_RC01 and the issous are back.
What is it? A joke?
Now I'm starting to get really angry ... everything worked and now they messed up again ... I have no words
For every 4k video that I watch that buffers or goes down to 360p, I am sending feedback using the app, as below. If many of us do that, hopefully it will wake somebody up over there. It's totally unacceptable.
Did everything, a today's smarttv that can't play YouTube correctly, that's not toreable, in a premium TV. It's not toreable nowadays even in a hairdryer.
Awfull support. I have to turn on the Xbox to watch videos normally, I payd for YouTube app like I did with 4k, hdr and fald, they just broke a feature, and the worst is they didn't move a finger, it has been months...
I just noticed that my Youtube app version is now 20210210 and it seems much better after months of issues. I just played a few 4k videos all the way through with no down-res or buffering. Will keep testing.
I have 2018 65Q7FN.