Maybe we need to start tweeting and the like if they're not able to respond in the forums? Honestly, some of us ordered this with the understanding that Q90R would get eArc. A simple status would be helpful.
HDFury has a new product called ARCANA which is available for everyone to pre-order. If you have Sonos Arc and TV w/o eArc, this device is a must. It will give you full Atmos TrueHD
There was an update on 7/6/20 Version : 1361.0
- Improved usability 1. Improved browser performance 2. Improved app performance 3. Improved stability 4. Improved usability of input devices