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Original topic:

fixed horizontal line 82 inch samsung q6

(Topic created on: 6/29/20 8:15 PM)
user7gdwVAIjcv
Astronaut
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Qled and Frame

I am 4 months out of warranty and just got a fixed horizontal line 1/2 way down across my screen on all inputs.  Running the latest software, tried reset and self diagnose.  None of those options worked.  Tried the messanger on the site and they told me to call the number.  Called the number and was in cue for 30 minutes.  It then asked if I would like a call back and not lose my place in the cue?  I agreed and never received a call back.  I have many Samsung products and have had great success with them.  I hope there is a resolution to this one.  Please let me know if you can help.  Thank you.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Does it happen in the picture test? Can you provide pictures of the symptoms you're experiencing? Please send me a private message with your full model and serial number. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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1 Reply
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

Does it happen in the picture test? Can you provide pictures of the symptoms you're experiencing? Please send me a private message with your full model and serial number. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context