"75 QLED 8K fell off a couple of hours after it was hung up by SAMSUNG importer

[usertehwECwa45]

Samsung Israel importer "Samline" sent their tech support to hang up our TV out of the box.

A couple of hours later it fell off and left hanging on one side only.

Looking at the hook, it is clear that the TV was hung on a plastic part rather than the metal.

Samline refuse to take responsibility and accuses us of dropping the TV.

This is an irresponsible behaviour and we were lucky that our kids weren't near it.

next time, if they continue hanging TV's this reluctantly it might fall on someone and hurt them good.

I'm turning to global Samsung to ask for help on the matter.

appreciate if someone can guide me who to turn to.

[MrLarry · Accepted solution]

I can definitely understand how frustrating this may be.  As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitlocationsite.html

Even though this way is much faster, we can help as well. Just provide the full model code and the serial number of the device as well as your best contact phone number, name, and email via private message.