Original topic:

speaker setting

(Topic created on: 4/20/20 2:22 PM)
user5snG3OuCx6
Asteroid
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My new Samsung Q70r 82" keeps forgetting to use the EXTERNAL samsung soundbar.. I have set it to OPTICAL , but each time I turn the TV on it sends audio to the TV speakers... i have attempted to change the setting to blue tooth and still does the same thing.?? Help

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SamsungLou
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Qled and Frame

You can get the download file and update instructions here.  https://www.samsung.com/us/support/owners/product/2017-soundbar-w-wireless-subwoofer-hw-m360?redir=h...


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SamsungLou
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Qled and Frame

We are sorry to hear about this. can you tell me what soundbar you are connected to, and provide the software version for the television?


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user5snG3OuCx6
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Hi the Soundbar is a Samsung HW M360 and the TV is a Qled 70r 82" software version 1356 (newest)

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SamsungLou
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When was the soundbar purchased? Have you run the update for the soundbar software?


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user5snG3OuCx6
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I bought the soundbar a year ago... I did not know it could be updated? How do I do that? thanks

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SamsungLou
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Samsung Moderator
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Qled and Frame

You can get the download file and update instructions here.  https://www.samsung.com/us/support/owners/product/2017-soundbar-w-wireless-subwoofer-hw-m360?redir=h...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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gman7070
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Same problem.. set to optical but jumps back to Tv speakers upon exit. Didn't see the solution here.. I have a viso sound bar. 

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