Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

SOLVED
Constellation

Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

 

I have attached a screen shot when you try to train my voice when starting Bixby.

 

Thank you

Doug

 

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

1 ACCEPTED SOLUTION

Accepted Solutions
Supernova
Solution
Accepted by SamsungTrevor (Supernova)
‎03-23-2018 07:17 AM

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

Thanks so much for reaching out, @useriVDbnxPAZQ. I really appreciate you taking the time to get in touch with us about this, and congratulations on your new phone!

 

Did you already perform the update that is available for your phone?

 

Alternatively, have you tried to go to Settings > Apps > Bixby Voice > Storage > tap "Clear Data"?

 

Repeat this action for Bixby Home, Bixby Service, Bixby Service, Bixby Vision and Bixby Voice and let us know if this helps after reinstalling updates. Thanks!

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


41 REPLIES
Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

Is anyone else having this issue?  Have you been able to solve.  Last suggestion I got was to perform a factory reset...duh I did that the day before and wasted a bunhc of time.  After the initial rollout of Bixby (was working great) some update changed the Voice activation.  When you check settings you will see that Bixby Voice Wake Up is off.  When you swithc it to on it automatically request you to say Hi Bixby to register your voice.  Again, Bixby just continously says I Can't Hear You and back to Bixby voice activation not working.  If you press and use manual Bixby it will work.

So, can someone else chime in?  Are you having an issue?  Has a update or workaround been sent out?

 

Thank you!

Astronaut

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

I have the same problem,yesterday I updated Bixby and get it Bixby Voice but the voice comand register not working.I have this message about to noisy,try again.I performed everything,except phone reset.Is any fix to this problem?If I press Bixby button it launch it and works very good,except wake up voice command.

Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

I've had the same issue Bixby understands me when I use the hardware button. But wake up command only recognises my voice if I put on an American accent..... which I won't be doing in public.

Cosmic Ray

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

I have the problem and I'm almost %100 those with deep voices are probobly expierincing the issue...  See this link for my description of the problem I have.

 

https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/message-id/17725/threa...

Astronaut

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

This is exactly my problem too.

Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

I also have this problem

Constellation

I GOT IT, hope this helps the rest of you......

After spending half a day trying to figure out this issue I’ve finally fixed it!! I read everyone’s suggestions on many different sights and not one worked. I felt like a moron once I figured it out lol. When you are setting it up to recognize your voice and tap the button it ask you, which you do then you actually have to hold the side button when talking. Yup that’s it!! So simple yet frustrating as crap. Good luck everyone. ~Larry

Not applicable

Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

I'm upset cause I had her going good and wham! what whz ugh. nope not even q the buttons does she work
Not applicable

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

I have a red mark on updates like gakaxz didn't finish