11-13-2017 07:32 AM
So my alarm used to work just fine. I could wake up hearing about time, about weather and I could hear the news. But then, suddenly, bixby just stoped reding google news. I tried literally everyting I could find on internet: deleting bixby and clock updated and instaing them again, instaling certain apps, changing some bixby settings etc. But nothing seems to work. I just want the news back.
P.s. it also doesn't read the temerature but I'm not sure if it did it before.
11-14-2017 08:28 AM
Hey, @userbj0uJJ4lRM. Sorry to hear that this has stopped working for you. Let me check this out for you.
Can you first give me some device information, like model number, carrier, and Baseband version? You can find all of these by going to Settings>About Device.
11-14-2017 08:43 AM
Hello, thanks for trying to help. Firstly I will point out the fact that I am from Europe and I just now noticed this is US web page. I'm guessing that might be a problem. Nevertheless, here are the information you required:
Model number: SM-G950F
Carrier: Telenor d.o.o
Baseband version: G950FXXU1AQH3
11-20-2017 07:48 AM
@userbj0uJJ4lRM, for the best support for your device, I'd suggest reaching out to our Hungarian support channel. I understand that you are in Serbia, but as we do not provide Serbian support, that is most likely your best point of contact for your region.
03-30-2018 11:14 AM
Hey, @userEmW7nMWyED, thanks so much for reaching out to us about this.
Would you mind providing me with some additional information so that we can look into this?
* Model Number
* Baseband Version
You can find this information in Settings > About Phone.
Can you also send your Bixby Voice and Home versions?
You can find this information by going to Bixby Home > Settings > About Bixby. Thanks!