03-10-2018 11:25 PM
I was having the exact same problem. It seemed to start when I turned on "OK Google" assistant. Bixby then acted like the mic was turned off. It just didn't hear anything. I couldn't find anything in settings. I turned off "OK Google", but I still couldn't fix the problem.
Finally I went to Samsung support and started a Chat session. The tech controlled phone with Smart assistant. This is what we did:
Of course I will have to retrain it, but it is fixed.
03-22-2018 09:46 AM
Would everyone seeing this difficulty please provide me with the following information so that we can look into this further?
You can find this information in Settings > About Phone. Thanks!
03-23-2018 11:23 AM
I really appreciate you all of reaching out to us about this. Would you mind providing us with this info? This will help us attempt to recreate this behavior.
Thanks again for reaching out, if you need anything else, please let us know and our community will be happy to help!
04-11-2018 08:41 AM
Model - SM-G965U
Baseband version - G965USQU1ARBG
Carrier - T-mobile
I went in to my local UbreakIfix store (Samsung authorize repair), And they also confirm that bixby is broken. They even did a total factory reset and releaded the binary keys on the device, issue still is present.
Please acknowledge the issue and advise when to expect a fix.
At this point bixby should not be having this issue, Bixby issue since its introduction with S8.
Please advise your testers to fully test updates befor rolling them out, Last update to oreo seems to have broken Bixby wakeup.
04-13-2018 08:28 AM
Hey, I hope you are doing well, @Pooch. It looks like your device is out-of-date, there is an update available for your device that may be able to fix this behavior. You can read more about this on your carrier's website.
If this was able to help, please let us know!