03-20-2018 07:19 PM
I have recently purchased a brand new s9+ and i cant open bixby voice. There are no bixby related apps found in galaxy apps. But all of them are available in settings>apps.
Solved! Go to Solution.
04-07-2018 07:33 PM
Have you tried adjusting the sensitivity settings? Bixby button > Menu> Settings > Voice wake-up
This and rebooting works for me.
03-22-2018 09:25 AM - edited 03-22-2018 09:25 AM
Hey, everyone, I just wanted to check in and see if anyone was still having any difficulties connecting to the Bixby services.
If you are having any difficulty, please let me know with you Baseband Version, Model Number, and Carrier! You can find most of that information in Settings > About Phone.
03-23-2018 12:58 AM
Its not working on me.. i tried clearing cache deleting files.. bixby is only working when i press the button on the left side but i dont want to press it all the time.. everytime i say "hey bixby" an icon will appear on top of my phone but when i say "open messages" it just doesnt do anything..
03-23-2018 04:04 AM
Having the same Issue on my S8
I think it happend right after the Oreo Update i received
Model is SM-G950F
i get a small icon when i say "hi bixby"
but does not react,only when i hold the bixby button...
Here is a image showing what the icon says/means but it quickly dissappears...
03-26-2018 12:49 PM
Thanks so much for reaching out to us about this, @Rosa Van Winkle. As we provide support mainly for US devices, we suggest that you reach out to your regional support. They will be able to provide you with the highest level of support for your device.
If you would like help with anything else, please let us know and our community will be happy to help!
04-02-2018 09:36 PM
Was wondering of you found solution? Ever since purchase of S9+ the "Hi Bixby" command just pops up twice in notification panel and never works. Only way to use Bixby is with the long press of the Bixby key. S8+ never had this issue, even after Oreo update.
04-04-2018 09:41 AM
Hey, I hope you are doing well, @useriwsF61eo7o. Would you mind providing us with some information about your device so that we can attempt to replicate this behavior?
* Model Number
* Baseband Version
You can find this information in Settings > About Phone. Thanks!