bixby voice not working on s9+

SOLVED
Constellation

Re: bixby voice not working on s9+

I am also having issues with Bixby voice wake-up not working. The Bixby Key seems to work fine.

SM-G965U1

G965U1UEU1ARBG

Verizon

Astronaut

Re: bixby voice not working on s9+

Did you get any help on this? I just bought the galaxy s9 today and bixby voice isn't working. Bixby works on my phone only if you push and hold the button. 

Constellation
Solution
Accepted by SamsungTrevor (Supernova)
‎04-12-2018 01:28 PM

Re: bixby voice not working on s9+

Have you tried adjusting the sensitivity settings? Bixby button > MenuSettings > Voice wake-up 

 

This and rebooting works for me. 

Constellation

Re: bixby voice not working on s9+

I am having the exact same issue:

Model: SM-G965U

Baseband: G965USQU1ARBG

Carrier: T-Mobile

Constellation

Re: bixby voice not working on s9+

purchased my phone on april 07, 2018.  I am having the same issues

 

Bixby button is working correctly, Bixby is very responsive and does quite well.  Very happy with her.

 

However:

 

When you say hi bixby, a small icon will appear in the notification area then dissapear.  sometimes it reappears and then disappears a second time.

 

for perspective purposes, bixby is acting like a 5 year old child waking up from a nap.  When you call her name she turns her head to look at you but then acts like she doesnt hear you and goes back to sleep.

 

Maybe bixby is accidently muting the mic when you call "hi bixby"

 

model:  SM-G965U

Baseband Version:  G965USQU1ARBG

Carrier:  Verizon

Constellation

detailed troubleshooting below(note worked for me and is not permanent!!!

in reference to bixby not working i was playing around and found out the following information:

 

1)  say hi bixby, and get no response

2) open settings and clicked optomize and put all apps to sleep as the software asked for

3) bixby responded when "hi bixby spoken" and tried to do what i asked

4) bixby quit working after the second task was assigned

5) opened settings and went to memory and cleared it.

6) bixby activated again

7) bixby quite working again shortly there after

8) cleared memory again

9) bixby worked

10) bixby quite working.

 

I did the above 10 consecutive times.  each time the same behavior repeaded and was very predictable in how it would occur.  usually after the second or 3rd time this would occur.  this would happen weather or not you gave bixby a command or just tapped on the screen.  eventually she stopped working(2 or 3 "hi bixby").

 

so a program in memory is causing this issue.  below is a list of programs at the moment bixby stops working by voice.   I tried to note each time which programs were loading into memory at the time of stop, however they just kept populating so i gave the consistent ones below.

 

media storage

samsung backup and restore

verizon location agent

download manager

com.qualcomm.qti.smcinvok

my verizon services

google play store

phone security

chrome

com.qualcomm.atfwd

stickerplugin

kik

security and privacy

messenger

messages

google play music

intelligent scan

face

google services framework

game optimizing service

badge provider

 

 

 

 

 

Cosmic Ray

Re: bixby voice not working on s9+

Same here and Samsung once again isn't acknowledging this issue with this model as the did with the 8.

Model: SM-G965U

Baseband: G965USQU1ARBG

Carrier: T-Mobile

Android 8.0

 

Astronaut

Re: bixby voice not working on s9+

Hi.  I am having exact same issue.  Just got my S9+ yesterday.  Did you find fix?

Cosmic Ray

Re: bixby voice not working on s9+

No

Still waiting on Samsung

Supernova

Hey, @useraYmEfWnVTF, would you mind sending me some info...

Hey, @useraYmEfWnVTF, would you mind sending me some information about your device?

* Model Number

* Baseband Version

* Carrier

 

You can find this information in Settings > About Phone. Thanks!


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