cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

1 ui keeps crashing

(Topic created: 08-06-2022 12:37 AM)
1384 Views
bam6982
Astronaut
Options
Questions
 1UI keeps crashing and my chest your buttons to go to the home screen and back and recent apps don't work at all
0 Likes
Reply
6 Replies
Rosekh
Comet
Options
Questions
No problem here.
Try clearing the cache and restart.
0 Likes
Reply
Sifu Ming
Constellation
Options
Questions
Same here, all I have is a black screen
0 Likes
Reply
KevHar5
Comet
Options
Questions
No issues after clear cache
0 Likes
Reply
Dhawk1202
Comet
Options
Questions
I had to factory reset to fix. I couldn't even clear cache. My update was a scary mess at first.
0 Likes
Reply
bam6982
Astronaut
Options
Questions
Where do I clear the cache in the home up app or in the memory
0 Likes
Reply
USBetaModerator2
Beta Moderator
Options
Questions

Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

0 Likes
Reply