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Original topic:

Beta Program Error?

(Topic created: yesterday)
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TheGreatestAlive
Cosmic Ray
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yesterday in 

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I signed up for the Beta program as I have a S24 Ultra. 1st my phone is unlocked or rather never has been tied to a carrier. Samsung direct buy, but about 3 days ago I changed my esim. For my phone service I had decided to change service providers. Now I get this strange message every time I try to go to the members app and send feed back or send error reports. Does anyone know how to change or fix this? 



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2 Replies
Dan2023
Honored Contributor
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yesterday in 

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Backup your data, unregister from the Beta program, and factory reset the phone? I'm not sure.
realaud
Honored Contributor
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yesterday (Last edited yesterday ) in 

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You have to notify the Beta moderator that your carrier has changed.  Do not reset your phone unless told to do so by the Beta administrator, as they will give you instructions for removing the beta from your phone.  Or, you can switch back to T-Mobile if you want to continue to participate in the program. 

The Beta is limited to T-Mobile users, so if you switched carriers, you are now with a non-participant and no longer eligible for the Beta.