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Original topic:

Bluetooth Connection issues (true cause? Soundbar)

(Topic created: Saturday)
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HannTheftAudio
Cosmic Ray
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The culprit has been found. My Soundbar was responsible the whole time. I connected my switch through Bluetooth and it happened again. Case Closed. The issue was with the Soundbar this whole time. 




Starting with the fact that I'm really not sure where to place this anymore. 

I had previously reported an issue with my phone staying connected to my Soundbar, and even went on to talk about a possible workaround, being under the impression that my issue may have been beta related and that i don't see a fix in time for the stable release. But now I'm not so sure. I've never seen this behavior before and can only speculate what the cause is. 

See, I sat in front of my Soundbar last night listening to music, and watched as my Soundbar turned itself off after 15 minutes. The funny thing is that the Soundbar automatically shuts itself off after 15 minutes with no Bluetooth signal (which it did).... well except for the fact that it DID have a Bluetooth signal. For crying out loud i was in the middle of listening to Dance Macabre by Ghost when it shut itself off. At least 8 different devices had been connected to this Soundbar with no issues at all, yet i get a Samsung galaxy s26 and NOW my Soundbar wants to do this. I've had my pc, my TV, my nieces tablet, my cousins phone, my brother in laws last 2 phones, my last 4 phones, a Nintendo Switch... no issues at all. Then i get this phone and POOF instant regret. 


The only thing i can think of is that this phone is sending the Bluetooth signal differently and my Soundbar isn't linking it. Does anyone know if this is some kinda possibility? 
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6 Replies
CoreyDeane76
Comet
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Sorry, this is above my pay grade.
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HannTheftAudio
Cosmic Ray
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Maybe you should ask for a raise. 🤣🤣🤣
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requa
Sun
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Just to check off some boxes, have you already un-paired and re-paired the connection? What does the BT connection show in your phone (i.e., connected for audio)? It certainly sounds like the Soundbar is not fully recognizing the ongoing connection.


Dan
Galaxy S26 SM-S942U1 on Xfinity Mobile
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HannTheftAudio
Cosmic Ray
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EXACTLY MY POINT!!!! The question is why. Yes i did all that twice. I uninstalled the Soundbar app thinking that might have been it too no avail. it shows connected for audio.
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HannTheftAudio
Cosmic Ray
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It turns out my Soundbar was the issue the whole time. It never had this issue before, though. smh
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USBetaModerator3
Beta Moderator
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Hello,

We’re sorry for the inconvenience you’re experiencing.

Since the Bluetooth connection appears to behave differently with your S26 and soundbar, additional logs may help determine whether there is any device-side Bluetooth behavior contributing to the disconnect. 

If the issue occurs again, please submit an Error Report immediately after reproducing it. 

1. Open Samsung Members → One UI Beta Program → Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure “Send system log data” is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)

Your report will greatly assist the team in analyzing and improving the Beta experience.

Thank you for your continued support.

Best regards,
One UI Beta Team

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