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Original topic:

Does anyone have back button issue when on call

(Topic created: 09-16-2022 08:09 AM)
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Dhiraj
Asteroid
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I am having issues with this new beta can samsung please fix this?
Back button/ back doesn't work when i am on call with someone
Solution: I have to end call to go to home screen 
Expected: back button should work when I am on call and I should be able to access other apps or homescreen when I am talking to someone on phone
11 Replies
johnnyboiii
Comet
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I believe this is already a known issue. Submit a report to Sammy. In the future might I suggest maybe doing a search of some of the articles to see if someone has already encountered your same issue 🙂 happy Friday!
Dhiraj
Asteroid
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How do people usually report to samsung. Can you please help so i can report this issue directly or does samsung checks these threads?

 

 
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johnnyboiii
Comet
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Samsung does check the threads but they will need actual systemic data so they can examine things like: script, code etc. You can file a report by opening the Samsung Members app.
johnnyboiii
Comet
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You can follow these photos as a reference guide.Screenshot_20220919_153240_Samsung Members_1000000663_1663616033.jpgScreenshot_20220919_153243_Samsung Members_1000000664_1663616046.jpgScreenshot_20220919_153252_Samsung Members_1000000665_1663616069.jpgScreenshot_20220919_153257_Samsung Members_1000000666_1663615977.jpg
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I have experienced this problem. Glad to see that it is a known issue. Hopefully beta3 will have the problem fixed.
Kwesjsu
Cosmic Ray
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Pull down the notification menu and go to your settings during a call. It would send you to unlock your phone. Then you can go back to home
Dhiraj
Asteroid
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Worked thanks but hoping this will be fixed
Kwesjsu
Cosmic Ray
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It should be fix in the next update. That's a known bug
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Yes. I report it. It happens a lot when in a phone call.