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Original topic:

Does sending longs not work?

(Topic created on: 10/31/20 1:55 AM)
Aspiro
Asteroid
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I've submitted a few errors and the send system log is never unchecked. Almost every reply I receive to an error report states "Not enough information from the log you provided"
5 Replies
Tylertsd
Galaxy
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yeah same here for whatever reason...
Al3azim
Cosmic Ray
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same
zdost
Comet
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every time for me. I have submitted a lot of error reports, most with videos attached very clearly revealing the issue but I get the same message...why would the logs matter if it can just be easily reproduced?
cchat9000
Asteroid
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I keep getting failed logs as well considering a factory reset.
USBetaModerator
Beta Moderator
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Hello,

 

Our general recommendation is to send error report with in a few minutes of issue happening. As android logs are written to buffer and overwritten rather quickly, it is hard for our dev team to analyze issues if logs provided do not contain information needed. sometimes log itself is not attached , in which scenario we recommend waiting a few minutes after reporting error before killing app as logs may be still uploading.

 

Regards

One Ui Beta Team

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