Original topic:

Fingerprint is not recognized by some apps

(Topic created: 12-01-2021 10:02 PM)
Los34
Constellation
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After installing One UI 4 beta on my S20+ several apps do not recognize my registered fingerprints. I receive a notice to register a fingerprint on my device and login again to activate the fingerprint login option. My wife's S21 Ultra has the official and stable One UI 4 update and is not experiencing these same issues. Is anyone having this issue as well? 
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USBetaModerator
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Hello,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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Los34
Constellation
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My Samsung members app is up to date. It's not an error report that I receive; there's no error code. It's a notice that I haven't set up a fingerprint on my device. I then get instruction on how to add a fingerprint on my device and then log in to the app and set it up. It only happens in the banking apps I have.
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FrS10
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I wonder if it has to do with the OS not being certified with Google Play since it's a beta.
mistablk83
Astronaut
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I'm having the same issue where some apps are not communicating with biometric of the Galaxy S20 plus
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