Original topic:

Major Issue with WiFi Criss Alerts

(Topic created: 3 weeks ago)
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useroJ1GAlIhwK
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I'm on One UI Version 8.5 and noticed that if I am connected to wifi that it completely turns off the use of my cellular connection.  The issue is that the Crisis Alerts feature only uses your cellular network to notify you of emergency alerts, but when I am on WiFi it shows that "Crisis Alerts isn't available: you're offline".

This is a pretty major issue and I recently missed a tornado warning that touched down a few miles from my house without getting any warning.

Anyone else seeing the same issue?

AISelect_20260416_085928_Google Play services.jpg

 

 

7 Replies
halftrackz
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Yeah I am getting the issue too.
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userzjjZtJCO3k
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Yup, me too! 

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USBetaModerator3
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Hello,

Weโ€™re sorry for the inconvenience youโ€™re experiencing.

To help the team accurately identify the cause of this issue, we kindly ask that you submit an Error Report immediately after reproducing the problem so that the relevant system logs can be captured.

1. Open Samsung Members โ†’ One UI Beta Program โ†’ Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure โ€œSend system log dataโ€ is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)

Your report will greatly assist the team in analyzing and improving the Beta experience.

Thank you for your continued support.

Best regards,
One UI Beta Team

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SuperAdam
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This is not just exclusive to the beta,it's in the stable version too.im on one UI 8 and it's showing the same thing as OP. This needs fixing.

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useroJ1GAlIhwK
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I already did that and have not received any response (it has been 2 weeks)....

userekALPBmNy4
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I'm not even in the beta program and have this issue on v8. Same scenario...tornado early this morning and got zero alerts

SuperAdam
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Mine says offline whether I'm on Wi-Fi or cellular. It says go to settings but everything is turned on there.

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